Policies

Reservations
Our reservation and cancellation policy is necessary to avoid any misunderstandings and to assure you that your reservation is honored and to assure us that you honor your reservation. A deposit or credit card number is required to guarantee your reservation. We accept all major credit cards. A 50% deposit is required on all reservations. A 3% credit card fee will be applied to any use of credit card whether for deposit or stay or cancellations.
Cancellations
Reservations will be held for 7 days pending receipt of your deposit. If cancellations of either room or cottage rental is made 15 days in advance, a total refund of your deposit will be given. Cancellations 8 to 14 days prior to the date of arrival will result in a first night charge. All cancellations made within 7 days will result in a charge for the entire reservation. We understand that emergencies and unusual circumstances happen. With that said, weather conditions or generation schedules are not reasons for cancellations. We will make every effort to work with our guests on rescheduling their visit with us. In most cases, we will apply any forfeitures of deposit, or payment, toward a rescheduled visit.

Policies and Procedures
Pet Policy -- Only dogs, at the discretion of River Ridge Inn, will be allowed as guests at our facilities, pets must be disclosed upon reservation. To make this policy clear, no life form other than dogs and humans will be allowed. We reserve the right to discriminate against allowing dogs based on how it might effect the welfare, safety and privacy for our guests during your requested reservation period. Best to email River Ridge Inn. (megan@riverridgeinn.com) There will be an added pet charge on ALL dogs allowed to be our guests. Breeds known to have severe shedding will be scrutinized and additional fees for excessive cleaning will apply. River Ridge Inn insists upon owners cleaning up after their pets everywhere on our property and that your pet is leashed and attended to at all times there are NO exceptions. Please make sure that your animal is current in all required vaccinations, and, that preventatives such as flea, tick and heart worm have been administered. All damages to our property or the welfare of our guests will be the direct responsibility of the owner or handlers. Norfork, AR has ordinances related to a required leash on all dogs not on the owners property. Dogs that leave damages to the accommodations or property will result in an upcharge of stay according to damages incurred.

Damages
At River Ridge Inn, we strive to maintain our property to the highest standards for the comfort and enjoyment of all our guests. We kindly ask that all items provided in your accommodation remain on the property to ensure the same quality experience for future visitors. If any items are found to be missing, or if any damages occur during your stay, you may be charged a replacement or repair fee. We appreciate your cooperation in helping us preserve the integrity of our facilities.

Children -- Nothing is as great as watching young children catch their first trout at Dry Run Creek. We thoroughly enjoy children of all ages. We must insist that all children under the age of 14 be accompanied by an adult at all times. The North Fork River can be an extremely dangerous river. The most dangerous place for children to be, whether being supervised or not, is the dock. We must insure that the solitude and relaxing atmosphere be maintained so that ALL our guests are comfortable. Complaints will result in warnings and/or termination of your stay. No refund will be given if you are asked to leave for the behavior of your children.

Check In time is 3:00 p.m. but if you are arriving sooner, let us know and we will try to accommodate. If you plan on arriving after 8 p.m. you also need to let us know so we can give you late night check in procedures.

Check out time is 11 a.m. Because of the required time to ready your room or cottage for the next guests, late check out is very stressful. If we can accommodate a late check out we will.

A word about damages, River Ridge Inn is not responsible for lost or stolen property. You are responsible for leaving the accommodations as you found them. The registered guest will be responsible for all damages found during and after your departure. Any unusual damage WILL result in an itemized invoice and subsequent charges made to the credit card on file.

Price, Procedures and Policies are subject to change with out notice.

DO'S, DON'TS AND EMERGENCIES DURING YOUR STAY

WELCOME TO RIVER RIDGE INN Thank you for being a guest of River Ridge Inn…Welcome!! We want to make your visit with us as pleasant and comfortable as we possibly can. We also want to ensure that the guests that follow you will have and equally pleasant and comfortable visit. To assure this happens, we would like for all our guests to follow some simple, yet highly important Dos and Don’ts. Check In is 3:00 P.M. -- Check Out time is 11:00 A.M. unless other arrangements have been made. DO NOT: NO SMOKING in any indoor areas. Not the lounge, not the bathrooms and not the kitchens nor work areas. Any smoking must be done outdoors. We ask that you not throw the butts on the ground. We take seriously the need to assure that each unit is smoke free for all of our guests. In light of that, if you smoke inside, your stay will be terminated and a $150.00 fee will be added to your room charge. DO NOT put anything down the kitchen sink or toilets. We are on septic systems and, although very effective, they can have problems functioning properly if abused. DO NOT CLEAN FISH in your cabins or rooms. There is a fish cleaning stand on the dock with a hand operated water pump that will need to be primed. Refrain from cooking fish inside of any of the cabin, chalet or lodge kitchens. The units did not smell like fish when you came and we would like them to smell fresh for our next guests. There are ample outdoor grills, smokers and deep fryers that can be used for cooking fish. There will be an addition cleaning charge of $100.00 if our housekeeping needs to deodorize the lingering fish and grease smell. Do not place any garbage on the ground outside of your unit. We have unexpected visitors come around at night looking for a morsel to snack on. They will make a mess of everything that is left out doors. Please use the dumpster located in front of the main entrance to River Ridge Inn, or call us and we will arrange to have it picked up. DO: Ask for extra towels, sheets, linens and soap. There should be adequate supply of each in your rooms, usually under the bathroom sink. There you will find other items….first aid kit, toilet paper, hair drier; but, if you need more, please ask. In the Chalets or cottages, you will find garbage bags, dish soap, paper towels under the Kitchen Sink. Give us YOUR OPINIONS AND SUGGESTIONS relative to your stay. This feedback is extremely important to us. It will make your future stays with us even better. . Remember to LEAVE THE KEYS in the room or cottage. Sometimes we forget to ask for them at check-out. If need be, thoughtfully mail them back to us. EMERGENCIES OR SPECIAL NEEDS Accidents do happen, and sometimes you just need to get something you forgot to bring with you. If the need arises, you should: CALL 911 FOR EMERGENCY. Many times, time is of the essence. If you think you have an emergency, immediately call 911. Don’t waste time trying to hunt one of the Inn personnel; you can locate us after help is on the way. The local emergency responders are very professional and well trained. Let’s hope no one needs them, but if you do need their services, rest assured that they will provide the necessary immediate treatment. Air lift services are also available. There are first aid kits in one of the drawers in your room or cottage, or, under the bathroom sink. BAXTER REGIONAL MEDICAL CENTER is a very functional hospital that ranks as one of the best in the state. Their phone number is 870-508-1000. If Baxter Regional can not handle the trauma, air service to Springfield, St. Louis or Little Rock will be arranged. You are located at 57 River Ridge Road, Norfork, AR 72658 If you need PERSONNEL FROM RIVER RIDGE INN, you can contact us several ways. Call our property manager Michelle at (330) 951-1550. If no answer, call Megan's cell at (239) 776-2844. For emergency repairs, contact Bill at (330)951-1625. The WiFi has a very strong signal throughout the resort. The password is grandslam (lower case no spaces). In order to respect ALL guests’ comfort, we do have a “quiet-time”. Please, out of respect for the other guests, cease all noise after 10:00 p.m. No loud music outdoors, no loud talking in the hot tub, keep voices down when on a deck or patio. The sound carries further when the night is so peaceful and quite. Thank you for your cooperation and respect.

Policies

Policies

RIVER RIDGE INN POLICIES